A 99.9% Server Uptime
The major benefit of establishing your very own shared hosting system is that you do not have to worry about compatibility – you set up a special set of software applications in such a way as to be compatible with a particular set of hardware components. The end result is something a whole lot more solid and dependable, as there are fewer possible chances of failure. We have built our cloud hosting system atop tried and trusted hardware parts and a significantly customized version of Security–Enhanced Linux in an attempt to set up a totally riskless environment for your own web sites.
This is the reason why, with each of our shared plans plans we offer a 99.9% server uptime guarantee. This uptime guarantee is valid for all our datacenters.
A 99.9% Network Uptime
Aside from our cloud hosting platform, we’ve also set up our own internal network in each one of our datacenters. Everything is based on top–class hardware components fabricated by Juniper. Moreover, on every single router, we have placed a firewall with an advanced algorithm that will sieve all fishy requests.
Because of this, in all our datacenters – in our data center in the USA, in our data center in the United Kingdom, in our data center in Finland, in our data center in Eastern Europe and in our data center in Australia, you can enjoy a 99.9% network uptime guarantee. And this guarantee is valid with all web hosting plans in each datacenter.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting plans. In case you’re disappointed with our web hosting services, or if you think that they are inadequate, or if you decide that you must use a VPS hosting plans rather than a cloud hosting package – you will get a reimbursement, no questions asked.
All domain name registrations are nonrefundable, but you will continue to have full control over your domain names even when you cancel your web hosting account with us.
24/7 Technical Support
We’ve carefully chosen each single member of our 24x7 support staff to make sure that we can provide the very best customer care service you can possibly get. Each of our support engineers has several years of experience dealing with web hosting accounts behind his back, hence they know what they are doing. Besides, they are available to you 24/7 – you will be able to get in touch with them at any time and they will respond back to you as quickly as possible.
Their average ticket response time is less than 20 minutes, whereas with many other web hosting distributors you are forced to wait for days. What’s more, we offer you a 1–hour response time guarantee. No matter what happens, your enquiries will be responded to in less than sixty minutes.