A 1–Hour Support Ticket Response Guarantee
We provide a 1–hour response warranty for each trouble ticket or e–mail that you send to the support staff. We’ll speedily reply to all the typical inquiries and forward the case to our administrators in case any additional assistance is needed. If you take advantage of our Optional Admin Services package, we will complete any of the included server management services at a time that has been discussed with you in advance.
A Top–Quality Client Support Service
We will be available to you 24x7 to reply to any enquiries that you may have with regard to our Control Panel or any of the applications that we have installed on your behalf on the dedicated web hosting server. If you also require help handling server administration tasks, you can take advantage of our Optional Admin Services package, which includes backup space, Operating System updates on a weekly basis, server monitoring and rebooting procedures, as well as installation and troubleshooting services
An Easy–to–Navigate Help Section
Each dedicated web hosting plan is equipped with our cost–free Control Panel, which offers an in–depth knowledgebase and a set of instructional video tutorials. Whenever you need assistance working with the Control Panel, just click on the Videos or Help buttons located in the top right corner.