Support Channels

  • 1 hour ticket response time
  • An Easy–to–Navigate Help Center

  • You can find nearly all the answers to your questions in the intuitive Help Center section integrated into MD Dot Ltd’s Control Panel. It boasts an ever–growing knowledgebase with frequently asked questions and detailed educational articles contributed by our skillful tech support team.

  • Top quality support service
  • How–To Video Clips

  • For those who prefer to learn how to resolve a regularly experienced problem by watching an educational video, we have added a collection of video tutorials to our Control Panel. All the educational videos are short and easy to follow. They offer you visual demonstrations of different site administration operations.

  • Intuitive help center
  • A One–Hour Response Time Guarantee

  • All our semi–dedicated servers are backed up by a 24–7 help desk support service and come with a 1–hour support ticket response guarantee. Our skillful techs will be at your disposal night and day and will remedy any problem that you may face within maximum sixty minutes after the tech support ticket submission. In the majority of cases, an answer will be given to you within twenty minutes.