1 hour ticket response
MD Dot Ltd’s team of customer service technicians is dedicated to providing fast answers to each of your questions. We will review your client support ticket once it has been received and will respond with a solution to the problem within less than one hour after the client support ticket submission. As a matter of fact, our average customer support ticket response time is twenty minutes.
An Excellent Tech Support Service
Each member of our customer support staff has many years of experience in the shared plans realm and the vast majority of them have been with us for at least 5 years. They all are prepared to reply to all your questions in the most efficient way possible.
An Intuitive Help Section
Built into the Control Panel is an intuitive Help section, which offers you different information sources. You can search through a frequently updated knowledgebase offering web hosting account management articles and website administration articles, check the educational video tutorials or have a look at our F.A.Q. archive.