Many individuals who begin using their very first web hosting account, or switch companies, normally have enquiries in regards to how particular things are executed or chance upon obstacles when setting up various things, including e-mails, site settings, and so on. That is why, some web hosts have compiled documentation with the most popular questions and problems in order to help their clients obtain information swiftly and seamlessly. Consequently, the client support team members can focus on real problems that given clients may be facing, since the solution for the minor things will already be available online and clients will be able to easily solve them without touching base with the client service team. Having exhaustive documentation is very important, particularly for new users without any past experience at all, as the web hosting service entails a vast amount of features and many individuals can get perplexed about what to do. A good knowledge base can both help you do the tasks that you want and acquaint yourself with how the hosting service functions as a whole.

Extensive Online Documentation in Shared Hosting

If you’ve ordered your very first shared hosting package from our company or have moved your site over to us, you’ll become accustomed to our services and our in-house created Hepsia hosting Control Panel very quickly thanks to the fact that we have prepared a comprehensive online knowledge base where you can find all the info that you will ever need – both general info regarding the web hosting service as a whole and more specific info about the separate functions that you can make use of and the complications that you can confront. The articles are located in two places. The whole article archive can be accessed through the Control Panel’s Help section. You can find articles that are dedicated to the different functions in each Control Panel section too. You can learn how to do just about everything, from enabling an .htaccess configuration file to administering an electronic mailing list, and all the articles include detailed guides, so you will never become disorientated on account of an unclear text. Surely, if you experience a more specific obstacle and you do not find a solution in our knowledge base, you can get in touch with our tech support staff members 24-7-365.

Extensive Online Documentation in Semi-dedicated Servers

The Help section of the Hepsia hosting Control Panel, which is included in our semi-dedicated hosting plans, will permit you to access the comprehensive online documentation that we’ve prepared for you. The articles themselves feature general info on our web hosting services, educative guides about the different features that you can access, together with troubleshooting guidelines that can help you fix common problems that you might face. The topics that we have covered include practically everything, from elementary things such as how to host a brand-new domain name in the account, to more elaborate ones such as which SSH commands can be executed on the servers. Relevant articles about the features of a given Control Panel section will always be available on the right side of the page that you’re on, whereas the entire article archive is accessible through the dedicated Help section.