Being able to get in touch with your shared hosting company whenever you have any sort of questions or encounter any difficulties is very important and how quickly they will answer and take action is crucial, in particular when your web site is business-oriented, as longer downtime could mean losing prospective customers. The support solutions are a way to recognize actual suppliers from resellers. The latter usually respond only to emails or support tickets and you will have to wait for a day or more to receive a response. When your trouble requires a few responses, you could end up losing several days in order to have a problem solved. Using an authentic and reliable hosting company, you should be in a position to get in touch with the support anytime and get an instant response whatever the issue or your question is - customer, pre-sales or technical one.

24/7 Customer Support in Shared Hosting

Our shared plans include 24/7/365 pre-sales, customer and tech support, so regardless of whether you are inquiring about our website hosting solutions before you make a purchase or you're a current customer and you have any kind of question or a difficulty, you'll be able to contact us at any time, which includes weekends and holidays. We have numerous channels to contact us - several telephone lines around the globe for your convenience as well as live chat support for pre-sales, billing and general questions; emails as well as support tickets for more technical matters or any matters that require additional time to analyze and take care of. Unlike various other web hosting suppliers, our trouble tickets feature a guaranteed max reply time of just 1 hour, which means that no matter what the issue is, it'll be resolved in a timely manner and you will not waste days in order to have something fixed.

24/7 Customer Support in Semi-dedicated Servers

You are able to try our support services even before you obtain a semi-dedicated server account from our company since we have telephone and live chat support for pre-sales, billing and general queries. Our agents can assist you to select the perfect plan or give you info about our servers, to check whether the system requirements for your sites are met. When you're an active client, you'll also be able to get in touch with us via e-mail or through our ticketing system, which is accessible from the Hepsia website hosting Control Panel. We guarantee that any time you use these two methods of correspondence, you'll receive an answer within no more than an hour and that’s 24/7, which includes weekends and official holidays. If you've employed the hosting services of other service providers, even large ones, you'll be able to compare the response time since it often takes a whole day for them to handle a ticket.

24/7 Customer Support in VPS Servers

If you've got a Virtual Private Server through our company, you'll be able to get in touch with us 24/7 for any server-related issue or forvarious issues and questions about the pre-installed software the server is equipped with. If you haven't acquired your VPS server plan yet, you're able to find out more information about our solutions by giving us a call or through our live chat service. For more technical problems, you're able to send an email or open a ticket from your billing Control Panel and you will receive assistance within less than an hour regardless of the time of the day, even on weekends and holidays. The actual reply time in most cases does not exceed thirty minutes. If you need assistance for third-party software, you can take advantage of the Managed Services upgrade which you can add to each and every VPS package and our administrators can help you with any installation or troubleshooting issue you could have experienced.

24/7 Customer Support in Dedicated Servers

With a one-hour max response time warranty, you will benefit from extremely fast support when you buy a dedicated server through our company. Our customer and technical support teams are online 24/7/365, so any time you open a ticket through your billing account or you send an email regarding any kind of problem with your server or the pre-installed software on it whatever the time of the day, you'll receive a response within one hour, even during holidays. Our ticketing system is the perfect option if the issue in question needs longer time to be resolved or in case it should be forwarded to our administrators, because it's much easier to monitor the communication sent on both sides. For basic, sales and billing issues/inquiries, you are able to call us or talk to a live agent employing our chat service. If you add the Managed Services upgrade to your server plan, our admins will also assist you with third-party software installation as well as troubleshooting and just like the regular support, this service is available 24/7 too.