In case you have ordered a hosting package and you’ve got certain queries connected to a concrete feature/function, or in case you’ve stumbled upon some difficulty and you require assistance, you should be able to contact the respective tech support team. All web hosts use a ticketing system regardless of whether they offer other methods of contacting them along with it or not, because the easiest way to tackle an issue most often is to open a ticket. This form of correspondence makes the responses exchanged by both sides simple to follow and enables the help desk staff representatives to escalate the situation if, for example, a server administrator should step in. Usually, the ticketing system is part of the billing account and is not directly linked to the hosting space, which means that you need to have no less than 2 different accounts to contact the technical support team and to actually administer the hosting space. Constantly logging in and out of different accounts could be a nuisance, not to mention the fact that it takes a very long period of time for most hosting providers to process the tickets themselves.

Integrated Ticketing System in Shared Hosting

The ticketing system that we are using for our shared plans is not separate from the web hosting account. It’s an integral part of our all-inclusive Hepsia hosting Control Panel and you will be able to access it at any particular moment with only a few clicks of the mouse, without needing to leave your web hosting account. The ticketing system offers a quick-search field, which will help you track down the status of practically any trouble ticket that you’ve already posted, in case you need it. Besides, you can read knowledge base articles that belong to different problem categories, which you can choose, so you can find out how to resolve a given issue even before you actually send a ticket. The ticket response time is no more than 60 minutes, so you can get quick assistance whenever you need one and in case our customer care staff recommends that you should do something in your account, you can do it momentarily without the need to log out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

In case you have a semi-dedicated server account with us and you’d like to get in touch with our customer service team representatives, you’ll be able to open a trouble ticket straight from your Hepsia hosting Control Panel instead of going through a completely different technical support platform like you will have to do with the vast majority of web hosting providers on the marketplace. Our integrated trouble ticket system will allow you to submit a new ticket without any hassle and to search through older tickets using a smart search filter. Plus, you’ll be able to check the applicable knowledge base articles that our system will present you with depending on the category that you choose for your new ticket. You can accomplish all the aforementioned procedures without signing out of your Hepsia Control Panel at any moment, which means that if you encounter any problem or have a query, you can get in touch with our support engineers and solve the specific problem in no more than one hour through a single support platform.