When your hosting service provider provides live chat support, you'll be able to talk to a representative live and learn helpful information or get a problem resolved promptly. The main advantage of using chat rather than calling to talk with a live person is that you need just a computer with Internet connection, therefore you won't pay any rates in the event that you are in a different country or state. In addition, it is easier to copy and paste details like domain names, usernames or error messages in other words details which are sometimes difficult to provide to the other side on the phone. The real-time chat is also a faster option to contact the website hosting supplier's support crew compared to using a ticketing system. Last, but not least, in case some situation needs some more time to be resolved, you'll be able to do something else entirely while you wait for guidance on the live chat, therefore you will not lose time - something that is not possible when you are on the telephone.

Live Chat Support in Shared Hosting

As we believe that many situations are usually resolved when you speak to a live person, we offer a live chat service for all of our potential and active clients. Our chat is online every day and our customer care representatives will help you with a variety of questions and situations. If you aren't our client yet, you are able to find out more about our shared hosting packages and the web hosting environment in general to be certain that your sites will operate properly on our servers. If you already have an account and you have some questions or you experience any kind of troubles with any of our solutions, you'll be able to join us on the live chat and we will provide you with the needed information or assist you to troubleshoot the problem. You will need to open a support ticket for certain issues that need more time or the help of a system administrator, but for the majority of standard issues you will get help on the spot.

Live Chat Support in Semi-dedicated Servers

We offer live chat support as a part of our services, so if you have any kind of questions about our semi-dedicated hosting plans, you can talk with our customer care team anytime regardless if you've already obtained an account or not. In general, the chat service is for pre-sales, billing and common questions and issues, still we are able to help you with many tech questions as well. We can help you pick the right plan for your websites if you don't have an account yet, we can respond to all of the billing questions or issues you could have or we can help you with setting up your new email address on your PC or smart phone - all the aforementioned will be done promptly since our live chat service is accessible all day long, every single day. No matter when you need assistance, you're able to talk to a representative and save time and effort.