If you are a site owner, a problem might always crop up and it doesn’t necessarily need to be associated with the hosting service itself. For instance, something can go wrong when you bring a web app up to date or some critical data can be modified or deleted by mistake. Whatever the essence of the problem may be, you’ll need to touch base with the client service team and request them to retrieve a backup or to assist you in fixing the problem that you are having. How fast they will do this will predetermine the length of time that your websites will be inaccessible. For given websites such as social networking sites or e-commerce portals, a regular unavailability can too often mean losing customers and money. With that being said, it’s pretty important for you to use the services of a company that provides not only a good client support service, but also a well-timed one.

One-Hour Response Guarantee in Shared Hosting

With a shared hosting from our company, you can forget about waiting for hours on end, or even one whole day, to obtain a reply to an e-mail or a client support ticket. Irrespective of when you touch base with us, we will assist you within sixty minutes max with any technical and pre-sales enquiries you might have. The fact is, our actual reply time scarcely ever surpasses 20 to 30 minutes. As we’re working 24 hours a day, 7 days a week, 365 days a year, you will always receive support in a timely fashion and we understand precisely how crucial this is in the online world. Shortly after you contact us, we will respond to your inquiries. If you come across any technical challenge, we’ll handle it instead of you, or we will provide you with all the needed information in case there’s something that you need to do yourself.

One-Hour Response Guarantee in Semi-dedicated Servers

Because of the fact that we know how crucial it is to get well-timed support, we guarantee that you won’t ever have to wait for more than sixty minutes to receive a reply to any ticket that you post from your semi-dedicated server Control Panel. In reality, you’ll seldom have to wait around for more than 20-30 minutes and this is valid for any enquiry regardless of what its nature is – general, billing or technical. Furthermore, our tech and client support staff will be at your service around the clock, which goes to say that even if you open a ticket during public holidays, you will always obtain an instant reply, which will contain the answer to a question, the solution to a predicament or the info necessary to resolve an issue yourself – if there is something that you have to do on your end. With us, you will never have to waste an entire day waiting around for a reply like you would with other companies.