Phone Support in Shared Hosting
We know that the option to communicate with a live agent is rather important, that's why we have 3 support lines globally (UK, USA and Australia) and you have the option to reach us over the phone for 14 hours a day. In case you consider purchasing one of our shared plans, for example, you can call us and find more about our services before you order in order to make sure that we do match all of the system requirements for your web sites. Following the order, you will be able to get in touch with us about all of the sales or billing troubles you may experience, or get any kind of general or basic tech information that you need. We've tried to find the balance between phone and ticket support, so for strictly technical matters you can use the ticketing system, which will help you follow the communication as well as any new developments in the resolution of an issue.
Phone Support in Semi-dedicated Servers
The support services forall semi-dedicated server plans that we provide include real-time phone support for 14 hours every day. If you are not sure which plan will be suitable for your websites, you want to learn more about the package's features or you'd like to have any other type of info about our services, you have the option to call any of the local numbers that we have in the United States of America, the United Kingdom and Australia and our customer support representatives will help you. In case you already own an account, you can get in touch with us about sales and general matters, although we're often able to help with a number of tech issues as well. For entirely technical problems you will have to use our in-built ticketing system where the communication between you and our tech support team will be in 1 place, which is the best option when the problem can take extra time to be dealt with or it has to be escalated to our sysadmins.